Post-Closing Coordination
Packages and left-behind items, handled after closing
The package that shows up with the old owner’s name on it used to be a call to you. Now your clients sort it between themselves, with no contact information shared.
The deal is closed, but the phone still rings
A package arrives, an item gets left behind, and the buyer calls you to reach the seller. That is a negative touchpoint on a deal you already closed. Post-closing coordination ends it.
What agents get out of it
No phone tag
No Saturday calls to coordinate a stray package.
Privacy kept
Your clients never trade phone numbers or addresses.
A clean ending
The last impression of the deal stays positive.
Report it in two taps
Snap a photo, and it is on its way
The buyer reports a leftover package or item with a photo. The seller chooses what happens next.
- Buyer snaps a photo of the item
- Seller picks discard, pickup, or forward
- No back and forth through you
Forward with a QR label
No numbers change hands
If the seller chooses to forward, they prepay a label and the buyer gets a QR code. Contact information is never shared.
- Seller prepays the shipping label
- Buyer scans a QR code to send it off
- Addresses and phone numbers stay private
The buyer opts in, so it is never a burden
The buyer is the one who reports the item, so responding is a favor they chose to do, not a chore you assigned.
FAQ
Packages after closing, answered
Common questions about items left behind after a home sale.
Still have a question?
hello@home-handoff.com
The new owner reports the package with a photo, and the previous owner chooses to discard it, pick it up, or forward it with a prepaid QR label.
No. Everything happens in-platform, and forwarding uses a QR code so addresses and phone numbers stay private.
The seller prepays the shipping label, and the buyer sends it off by dropping it at the shipping location with the QR code.
The same flow covers them, with a photo report and a discard, pickup, or forward response.
No. Your clients coordinate directly, so the calls stop coming to you.
It keeps working long after the keys change hands, for as long as items keep showing up.
